EDI Communication Delays – Resolved

Incident Report for TrueCommerce DiCentral

Resolved

This morning, TrueCommerce DiCentral experienced an issue that caused delays in processing a portion of inbound and outbound EDI transactions with Trading Partners.

The incident began at approximately 7:47 AM CT. The underlying service issue was addressed, and normal EDI communication resumed at approximately 11:00 AM CT.

Approximately 3,000 transactions were delayed during the incident. The affected transactions were subsequently reprocessed, with reprocessing completed at approximately 12:30 PM CT.

Our team continues to investigate the underlying root cause. Initial findings indicate that a service failure on one of the servers contributed to transactions becoming pending.

We apologize for the disruption and appreciate your patience while we worked to restore normal processing.

Posted Sep 21, 2026 - 13:00 UTC